Swiftnode

Previous incidents

14 resolved incidents

August 2026

Maintenance Resolved

Dallas Network Maintenance

Started Aug 8, 2026 at 04:00 UTC Resolved Aug 8, 2026 at 09:00 UTC
One of our upstream providers will be performing scheduled upgrades during this maintenance window. While the work is underway, we will operate with reduced transit capacity.

Services are expected to remain available, but customers may experience increased latency or brief periods of packet loss while traffic is rerouted.

June 2026

Degraded Performance Resolved

Dallas Intermittent Network Loss

Started Jun 4, 2026 at 21:03 UTC Resolved Jun 5, 2026 at 00:09 UTC
We are aware of intermittent packet loss affecting our Dallas datacenter and are actively monitoring the situation.

One of our upstream carriers is currently dealing with large DDoS attacks, which is impacting our available capacity and causing intermittent packet loss.

Our network team has been rerouting traffic across alternative transit providers as necessary to reduce impact and maintain stability.
Status updates
Jun 4, 2026 at 21:40 UTC
Traffic has been rerouted over Cogent and HE links temporarily to reduce packet loss.
Jun 5, 2026 at 00:04 UTC
Additional attacks are currently impacting network performance, our team is working to reroute all traffic to secondary carriers.
Jun 5, 2026 at 00:09 UTCLatest
All traffic has been rerouted, our team is continuing to monitor.

May 2026

Degraded Performance Resolved

Ohio - Intermittent Network Loss

Started May 3, 2026 at 05:00 UTC Resolved May 3, 2026 at 05:53 UTC
We are seeing intermittent loss effecting some routes to our Ohio datacenter, primarily over Hurricane Electric. A ticket has been raised with upstream to investigate.

April 2026

Partial Outage Resolved

Dallas - EI04 Cabinet Network Outage

Started Apr 28, 2026 at 15:30 UTC Resolved Apr 28, 2026 at 17:54 UTC
We are currently investigating a network issue affecting customers in our EI04 cabinet in Dallas.

Preliminary checks indicate that we may have lost a top-of-rack switch in that cabinet. We have spare hardware available on-site, and a technician is being dispatched to the cabinet to assess the issue.

Spare hardware is available on-site if the TOR switch cannot be recovered, but recabling will take some time if that is the case.
Status updates
Apr 28, 2026 at 13:36 UTC
TOR switch is responsive over CLI but is showing line card issues.
Apr 28, 2026 at 13:47 UTC
A new firmware has been flashed in an attempt to resolve.
Apr 28, 2026 at 13:53 UTCLatest
The firmware upgrade seems to have resolved the line card errors and brought the TOR switch back into a stable state.

This switch will be scheduled for replacement, a scheduled maintenance notification for that will be sent at a later date.
Maintenance Resolved

Dallas Network Maintenance

Started Apr 1, 2026 at 17:00 UTC Resolved Apr 1, 2026 at 17:10 UTC
A scheduled maintenance will be taking place that will effect network connectivity for our Dallas racks. We will be upgrading edge capacity, expected downtime is about 10 minutes.

March 2026

Major Outage Resolved

Chicago Datacenter Migration

Started Mar 23, 2026 at 17:00 UTC Resolved Mar 24, 2026 at 18:52 UTC
Our team will be landing in Chicago today to begin deracking all hardware and networking equipment for a migration to a new Ohio datacenter.
Status updates
Mar 23, 2026 at 11:30 UTC
Our team has arrived at YUL, departure for ORD scheduled for 8:30AM CDT.
Mar 23, 2026 at 18:58 UTC
Our team has arrived at the datacenter, deracking will start soon. Approximately 30 minutes.
Mar 23, 2026 at 22:37 UTC
Everything has been deracked in Chicago and is in route to the new Ohio facility.
Mar 24, 2026 at 03:33 UTC
Our team has arrived at the new location in Ohio and will start racking momentarily.
Mar 24, 2026 at 18:52 UTCLatest
Migration completed. All servers should be back online. If you are having trouble with your server, please contact us.

November 2025

Partial Outage Resolved

Dallas - GTT Routing Issues

Started Nov 2, 2025 at 13:12 UTC Resolved Nov 2, 2025 at 13:33 UTC
We are observing some prefixes not being sent to the entire DFZ currently for GTT transit, resulting in loss of connectivity or packet loss for some customers traversing this carrier.
Status updates
Nov 2, 2025 at 13:28 UTCLatest
A routing adjustment was implemented to temporarily route around this issue, GTT will be brought back into the mix once the issue is resolved on their end.

August 2025

Partial Outage Resolved

Chicago - Network Outage

Started Aug 23, 2025 at 05:06 UTC Resolved Aug 23, 2025 at 06:07 UTC
We are currently investigating a network outage in our Chicago facility.
Status updates
Aug 23, 2025 at 06:07 UTCLatest
Repairs have been made to fiber housed in Digital Realty ORD10 as a part of our upstream carriers backhaul from 600 South Federal.

Connectivity has resumed and network is stable.

March 2025

Partial Outage Resolved

Dallas - Switch Reboot

Started Mar 25, 2025 at 10:57 UTC Resolved Mar 25, 2025 at 10:58 UTC
A switch was rebooted to resolve a software issue. This effected connectivity for legacy customers within the 108.181.213.0/24 prefix.

February 2025

Started Feb 8, 2025 at 15:00 UTC Resolved Feb 8, 2025 at 16:00 UTC
We will perform maintenance to address a software fault in a core router. Intermittent connectivity loss may occur.

July 2024

Partial Outage Resolved

Dallas - Network Outage

Started Jul 23, 2024 at 08:52 UTC Resolved Jul 23, 2024 at 10:31 UTC
A fault has been identified with a network switch upstream causing an outage in our EI04 cabinet.
Status updates
Jul 23, 2024 at 10:31 UTCLatest
The faulty switch has been replaced and connectivity to EI04 is restored.

June 2024

Degraded Performance Resolved

Los Angeles - Congestion/Packet Loss

Started Jun 5, 2024 at 03:43 UTC Resolved Jun 5, 2024 at 04:02 UTC
We are seeing saturated links and packet loss to our Los Angeles datacenter.
Status updates
Jun 5, 2024 at 04:01 UTCLatest
A large DDoS attack has been mitigated, packet loss has subsided and links are no longer saturated.

May 2024

Degraded Performance Resolved

Los Angeles - Fiber Cut

Started May 29, 2024 at 02:57 UTC Resolved May 30, 2024 at 16:41 UTC
A fiber cut effecting multiple providers in the Los Angeles area has been identified, this is resulting in higher than normal latency and packet loss across Cogent and Comcast links to our Los Angeles datacenter.
Status updates
May 30, 2024 at 16:40 UTCLatest
Splicing technicians have now completed work. Connectivity has returned to normal and packet loss has subsided.
Major Outage Resolved

Dallas - Power Outage

Started May 26, 2024 at 11:15 UTC Resolved May 26, 2024 at 20:36 UTC
Our monitoring systems have logged a critical event in the Dallas facility. Upon investigation and details relayed from the datacenter staff (Prime/Evocative) this was a full-scale datacenter power outage.

Initial reports indicate that utility power provided via ONCOR to the facility was lost as a result of severe weather, which was confirmed via the outage reports from the ONCOR website. The critical load was automatically transferred to UPS and backup generators. Shortly thereafter, the generators subsequently dropped the critical load, possibly due to an ATS failure.
Status updates
May 26, 2024 at 14:02 UTC
Power has been restored to our cabinets and networking equipment is online.
May 26, 2024 at 17:01 UTC
A network fault has been recorded, and is under investigation.
May 26, 2024 at 17:06 UTC
The network fault has been resolved.
May 26, 2024 at 20:36 UTCLatest
Traffic has returned to normal levels over the past few hours with no additional incidents recorded.